PulseIQ Respondents Privacy Policy

Effective Date: Feb 26, 2025

At PulseIQ, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you participate in research interviews conducted via the PulseIQ platform.

1. Who This Policy Applies To

This Privacy Policy applies to individuals (“Respondents”) who participate in interviews conducted through PulseIQ’s research platform.

2. What Information We Collect

When you participate in a study, we may collect the following categories of personal information:

  • Identifiers: Name, email address, or other contact details.
  • Demographic Information: Age, gender, location, or any screening responses you provide.
  • Audio/Visual Data: Video or audio recordings of your interview sessions.
  • Text Responses: Anything you type or submit through our platform.
  • Device/Usage Information: Technical data such as browser type, IP address, or device activity logs.

3. How We Use Your Information

We use this information to:

  • Facilitate and record your participation in research interviews.
  • Analyze your responses (manually and via AI) to generate research insights.
  • Provide anonymized data to our clients.
  • Operate, improve, and secure our platform.
  • Comply with applicable laws.
  • Fine-tune and enhance the performance of our AI models.

4. How We Share Your Information

We may share your data with:

  • Customers who commissioned the research, subject to confidentiality agreements.
  • Trusted providers, including transcription, storage, translation, and artificial intelligence services such as language models, speech-to-text, text-to-speech, and other machine learning tools that support interview analysis.
  • Legal authorities, if required by law or subpoena.

We do not sell your personal information.

5. How We Retain Your Data

We retain your information for as long as reasonably necessary to support the research purpose, comply with legal obligations, or enforce our agreements.

6. Your Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the right to:

  • Know what categories of personal information we collect and how we use it.
  • Access a copy of your personal data.
  • Delete your personal information, with certain exceptions.
  • Opt out of certain types of data sharing (we do not sell personal information).
  • Non-discrimination for exercising your privacy rights.

To exercise your rights, please contact us at:

privacy@pulseiq.ai

You may also designate an authorized agent to make a request on your behalf.

7. International Users

PulseIQ primarily serves users based in the United States. While we aim to respect the privacy of all users, our platform is not yet fully aligned with international data privacy regulations such as the General Data Protection Regulation (GDPR). If you're accessing the platform from outside the U.S., we encourage you to review this policy and contact us with any questions or concerns.

8. Security

We use industry-standard security measures, including encryption, access controls, and secure infrastructure, to protect your data. No system is 100% secure, but we are committed to minimizing risk.

9. Children’s Privacy

Our platform is not intended for individuals under 16. We do not knowingly collect personal data from children.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze traffic, and support core platform functionality. These technologies may collect technical data such as device identifiers, browser types, IP addresses, and user interactions.

We use the following types of cookies:

  • Strictly Necessary Cookies: Required for platform functionality and user authentication.
  • Performance Cookies: Help us understand how users navigate the platform so we can improve user experience.
  • Analytics and Research Cookies: Used to collect usage data for research and platform optimization.

You can control cookie preferences through your browser or device settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the availability or functionality of certain features.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our platform and effective immediately unless otherwise stated.

12. Contact Us

Questions about this policy or your data? Contact us anytime:

privacy@trypulseiq.com
Snag Ventures, Inc. (DBA PulseIQ)