PulseIQ Customer Privacy Policy

Effective Date: Feb 26, 2025

At PulseIQ, your privacy is important to us. This Privacy Policy outlines our practices when customers use our services or interact with our PulseIQ account Portal.

1. Who This Policy Applies To

This Privacy Policy applies to PulseIQ customers who login and interact with the PulseIQ account portal.

2. What Information We Collect

We collect information in the following ways:

a. From Our Customers

  • Account Information: Name, email address, organization name, billing details.
  • Usage Data: Log data, device info, IP address, feature usage.
  • Uploaded Content: Any materials uploaded for research purposes, including stimuli, transcripts, or interview recordings.
  • Panel Information: Any participant or panel data provided by Customers, such as names, emails, demographic attributes, or other identifiers used to recruit or segment participants for qualitative interviews via the PulseIQ portal.

b. From Research Participants (on behalf of our Customers)

  • Identifiers: Name, email address, or other contact details.
  • Demographic Information: Age, gender, location, or any screening responses you provide.
  • Audio/Visual Data: Video or audio recordings of your interview sessions.
  • Text Responses: Anything you type or submit through our platform.
  • Device/Usage Information: Technical data such as browser type, IP address, or device activity logs.

3. How We Use Your Information

We use collected information to:

  • Provide and improve our services.
  • Analyze qualitative data and generate insights.
  • Deliver research summaries and dashboards to our Customers.
  • Maintain security and monitor platform performance.
  • Fine-tune and enhance the performance of our AI models.
  • Comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your data.

We may share information with:

  • Trusted service providers (e.g., hosting, transcription, translation, AI providers).
  • Legal authorities, if required by law or to protect rights and safety.
  • Analytics or AI providers, under strict confidentiality and processing agreements.

Some data may be processed outside your country, including in the United States. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) for international transfers.

5. How We Retain Your Data

We retain data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Customers may request deletion of data at any time.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data
  • Correct or delete your data
  • Object to or restrict processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at: privacy@trypulseiq.com

7. International Users

PulseIQ primarily serves users based in the United States. While we aim to respect the privacy of all users, our platform is not yet fully aligned with international data privacy regulations such as the General Data Protection Regulation (GDPR). If you're accessing the platform from outside the U.S., we encourage you to review this policy and contact us with any questions or concerns.

8. Security

We use industry-standard security measures, including encryption, access controls, and secure infrastructure, to protect your data. No system is 100% secure, but we are committed to minimizing risk.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze traffic, and support core platform functionality. These technologies may collect technical data such as device identifiers, browser types, IP addresses, and user interactions.

We use the following types of cookies:

  • Strictly Necessary Cookies: Required for platform functionality and user authentication.
  • Performance Cookies: Help us understand how users navigate the platform so we can improve user experience.
  • Functional Cookies: Allow the platform to remember your settings or preferences.
  • Analytics and Research Cookies: Used to collect usage data for research and platform optimization.

You can control cookie preferences through your browser or device settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the availability or functionality of certain features.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of material changes through email or our platform. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

Questions about this policy or your data? Contact us anytime:

PulseIQ
privacy@trypulseiq.com
Snag Ventures, Inc. (DBA PulseIQ)